Janae Fowler is a US Army veteran. She brings her service dog with her on all of her adventures. Fowler and her dog had flown on planes around the country six times before and never had a problem.
“He relaxes me,” Fowler said. “He makes me smile and he calms me down”.
The veteran was aboard a Spirit Airlines flight from Denver to Houston when she ran into trouble.
The second Fowler and her service dog stepped on the flight, a flight attendant caused a scene!
“Basically she said, ‘Oh hell no.’ I said,’What’s wrong?’ She said, ‘Is that a pit bull?’ And I said, ‘Yes, ma’am, it’s a pit bull and a chocolate lab.'”
The situation only escalated from there.
“Now she’s on the phone and she’s saying ‘an emotional support animal isn’t a service animal. A service animal is for someone with real disabilities.’ And I felt insulted because there are veterans in the world that have disabilities you can’t see,” Fowler said.
Before Fowler knew it, she was being kicked off the flight.
A Different Story
A representative from Spirit Airlines presented a different story:
“According to the report from the flight attendants: The dog was very aggressive and growling at other customers as Ms. Fowler and the dog were boarding the aircraft. Once Ms. Fowler was in her seat, the dog continued to be unruly.
So much so that she had to wrap the dogs leash several times around her arm just to keep the dog close to her. Ms. Fowler was asked to control her dog, or she would be asked to leave the aircraft.
A few minutes later several other customers approached our flight attendants and reported that the dog continued to be aggressive and had a foul odor. The customer sitting next to Ms. Fowler complained that the dog was taking up some of his space in his seat.
The complaining reached a point that it was then decided it would be best to put Ms. Fowler and her dog on another flight to Houston. Spirit paid full fare for her to fly another airline to accommodate Ms. Fowler and her dog.”